Self-service password reset (SSPR)
is a solution that allows users to reset passwords on their own without having to contact the IT department or wait for a response in response to a ticket. This is particularly useful in large organizations where users frequently need password resets, or where the IT team is unable to respond quickly to user requests.
What is Self-Service Password Reset?
Self-Service Password Reset can be performed from the M365 website or mobile application. In order for a user to use SSPR, once the service is activated by the lease administrator, the user must register with the system. Registration takes place automatically during the user’s next login.
When logging in, you will be asked to provide some information to reset your password. Possible data to provide include:
- Help desk questions,
- Email address,
- Phone number,
- Business phone number,
- Mobile app.
After registration, if a user forgets his password, he can use the SSPR form using the “forgot password” button. The system will allow changing the password after answering help desk questions or sending a link to the registered email address or SMS. ord after answering help desk questions or sending a link to the designated email address or SMS.
Benefits of SSPR for the IT team
Implementing SSPR allows the IT team to focus on more advanced and developmental tasks, reducing the amount of time spent supporting users with simple issues such as resetting passwords.
However, it is important to note that SSPR should not work alone – its operation should be supported by two-factor authentication (2FA) to maximize user security.
4 major steps to implement SSPR
Access the Azure portal and search for Azure Active Directory service
Then go to the Password Reset section. In the Properties tab, you can specify the group of users that will be covered by the service. To start with, it is recommended to select a small group of users belonging to one security group.
Determining the number of authentication methods
The administrator should decide which authentication methods will be best for users in the organization, and indicate how many methods the system will require during password resets.
User registration for
In order for users to use SSPR, as previously mentioned, they must register their accounts the next time they log in. Users can also be required to confirm the information they have provided after a certain period of time, such as a few days.
Configure password change notifications
The last important step is to choose whether users and administrators should be notified of password changes on their account or on another administrator’s account. Implementing notifications allows you to detect potential security breaches more quickly.
Key takeaways from the article:
- Self-Service Password Reset (SSPR) allows users to reset passwords without IT support, saving time and increasing user satisfaction.
- SSPR can be accessed through a website or mobile app, and use of the service requires prior registration and user authentication.
- Implementing SSPR involves four key steps: configuring Azure Active Directory, defining authentication methods, registering users and configuring notifications.
